Ethics Promotion Division


To provide expertise and service on preparation, review and implementation of public service code of conduct and coordinate public service complaints.


  1. To develop, monitor, evaluate and review the implementation of Public Service Code of Conduct;
  2. To promote ethics in the Public Service; and
  3. To facilitate installation of Complaints Handling Mechanism in MDAs and LGAs, monitor and evaluate its implementation.

The Division will be led by a Director and will have two (2) Sections as follows:-

  • Ethics Promotion Section; and
  • Ethics and Complaints Monitoring Section.

1.1.1    Ethics Promotion Section

The Section will perform the following activities:-

  • Raise awareness on Public Service Ethics;
  • Design, implement, monitor, review and evaluate ethics training programmes; and
  • Provide advisory services on Public Service Ethics in MDAs, RSs and LGAs.

The Section will be led by an Assistant Director.

1.1.2   Ethics and Complaints Monitoring Section

The Section will perform the following activities:-

  • Undertake periodic review of the Public Service Code of Conduct and monitor its implementation;
  • Monitor and support professional groups in promoting ethics;
  • Conduct surveys on Public Service Ethics;
  • Monitor and evaluate implementation grievance handling mechanism in MDAs, RSs, PISCs and LGAs;
  • Receive,  register and respond to  Public Service complaints;
  • Liaise with respective MDAs, RS, LGAs to which complaints are directed for immediate solution;
  • Facilitate MDAs, RS, LGAs on establishment of  Complaints Handling Offices and Help Desks;
  • Monitor and evaluate implementation of Complaints Handling Mechanisms in the MDAs, RS and LGAs;
  • Facilitate regular and periodic preparation, circulation and review of Public Service Complaints Management Guidelines;
  • Conduct regular and periodic Assessments to establish trends of managing complaints and customer satisfactory  in the Public Service;
  • Provide technical backstopping and advisory services to MDAs, RS and LGAs on complaints management; and
  • Establish and maintain complaints database in the Public Service.

This Section will be led by an Assistant Director