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Systems to Support Service Delivery |
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During Phase I the focus was on installing systems, structures, and processes to support MDAs’ regulatory and service delivery functions. The main interventions included: installing Performance Management Systems, forming and strengthening Executive Agencies, restructuring, Private Sector Participation, Business Process Improvements, and the installation of systems, technologies, and capacities to better manage information. Outcomes and Interventions for KRA 1 The overall goal of these interventions under PSRP II is to put in place systems, processes and structures that enable each MDA to develop the capacity and perform efficiently and effectively in service delivery. To achieve this goal, the following outcomes are planned: - Reduced bureaucracy and red tape in the delivery of services;
- Improved Systems and structures to enhance access and efficiency of service delivery;
- Efficient delivery of internal operational and administrative services in MDAs; and
- Improved management of information that supports service delivery.
The following broad interventions will be needed to achieve the planned outcomes: - Institutionalise Performance Management Systems;
- Restructure MDAs and re-engineer service delivery;
- Outsource internal non-core services;
- Promote E-government and knowledge management systems; and
- Improve the management of records that support service delivery.
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Last Updated ( Friday, 07 March 2008 )
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